I paid a bill to the government. A month later I received a nasty letter from them that they were fining me for not paying on time and if it was not paid, well, you know. THREATS.
I called the toll-free number -- you know the one -- you have to go through a dozen prompts and finally get to speak to a person. Then that person transfers you to another person and over the course of two days and about four hours of my time, they admitted they put in the wrong code. Do they apologize? No, somehow they can make you feel that it was your fault and you are very lucky they figured out the problem and corrected it for you.
What do you do when the meal you receive is sub-standard?