Some of you may remember my story about credit card fraud which you can read here. Two men charged a few thousand dollars for jewelry at our store and then called their credit card company and 'reported' that they were never in the store. The credit card company gave them their money back which means they have the merchandise plus their refund. I spent over 30 hours on the phone (mostly on hold) over the course of a few days fighting this and was finally able to connect with a supervisor in Visa's fraud department. What he told me was shocking!
Credit card companies will always side with the cardholder -- even when it is a fraudulent card. It is the 'rule of law' initially set up. Going to court to fight that decision would only be a waste of time and money. The agent was apologetic but explained that is the law and there is nothing we can do about it. The first time this happened to us, it cost us $6,000. Now.....it happened again. These thieves hit several stores in our small town the same day -- we are all up the proverbial creek. Does that seem fair?
In the meantime, we sold a guitar amp on eBay which we hoped would help recoup our losses. The buyer decided he did not want to keep it and sent it back but didn't pack it well and this is how it arrived.
